Shipping and Returns
SHIPPING + DELIVERY
Daphne Newman ships worldwide from Canada. In stock items will ship within 2 business days.
Please note, our order cutoff time is 12PM EST Monday - Friday. Any orders placed after our cut off time will be shipped the following business day regardless of the chosen shipping service.
We do not accept order cancelations.
IMPORTANT INFO
We cannot accept order cancellations once an order has been confirmed.
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
We are not responsible for any delays caused by destination customs clearance processes.
We are unable to redirect orders once items have been dispatched.
Depending on your country, you may be subject to customs or import duty charges. To ensure there are no surprises when you package arrives we recommend you contact your local customs office to find out what fees you may be subject to. We are unable to pay these charges on your behalf, and all charges must be paid on delivery of your order. If you refuse to pay these charges your parcel may be abandoned and Daphne Newman will not be held responsible for any loss of funds as a result of this occurrence.
RETURNS + EXCHANGES
We hope you love your purchase but if you don't you can return them with exception of made to order pieces, samples, sale items and any items marked 'Final Sale'.
We accept returns within 10 calendar days, starting from the day your order was delivered.
At this time we do not cover the cost of the return shipment however, we will provide you with a return label for a discounted rate. Please see below for a breakdown of return shipping fees:
- Canada: Free
- USA: $35 USD
- International: $60 USD
Items must be in original condition (including tags) and must not have been worn, altered, damaged, soiled or washed. Some pieces are made with delicate fabrics and the majority of our pieces are white so please take care when trying them on and when packing them to return. All packaging (including garment bags) shipped with your order must be returned.
Every clothing item shipped has a tag attached reading "Once this tag is removed, this garment cannot be returned". Once this tag has been removed, the garment is no longer returnable. Each piece will undergo an inspection upon return and Daphne Newman reserves the right to withhold the refund for damaged or worn goods. Items that are returned with makeup or marks will be subject to a dry cleaning fee of $50.
We do not refund shipping charges, or international duties or taxes. To submit a return please following the instructions below.
SUBMIT A RETURN
The process for returning to the Online Store is detailed below:
1. Submit a Return
Email details@daphnenewmandesign.com with your order number and completed returns form
2. Confirmation
If your return is accepted you will receive an email with the return details.
3. Pack Your Return
When returning items ensure you enclose:
• The completed Returns Form, including your return number
• Your Invoice
• The item(s) for return, including packaging
4. Send Your Return
• Carefully follow the instructions for the return shipping documents sent to you via DHL (if selected). Ensure the paperwork is signed. Your return must be received in at our HQ within 14 days of receiving the goods. If we do not see that the package has been accepted within 14 days the label will be cancelled and your return will not be accepted.
• Affix the returns label (enclosed in the return shipping documents) to the outside of the package;
• Arrange a free collection with DHL by visiting www.dhl.com or calling, 1-855-345- 7447. Alternatively, drop the package off at at DHL facility or Canada Post (Canadian Returns)
5. Confirmation + Refund
Once your return has been received and processed you will receive an email with details of your refund. Please allow 7-10 business days after your shipment has been received for refund processing.